Terms Overview
Understanding our terms of use
These Terms of Use ("Terms of Use") is an electronic record in terms of the Information Technology Act, 2000, and rules thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes, as amended from time to time by the Information Technology Act, 2000. These Terms of Use does not require any physical or digital signatures.
Legal Compliance: These Terms of Use is published in accordance with the provisions of rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 as amended from time to time, which requires publishing of the rules and regulations, privacy policy and terms for access or usage of www.medbuzzy.com website and its mobile application.
1. General
Company information and agreement scope
1.1 Company Information
We, at GAURIRAM MEDBUZZY (OPC) PRIVATE LIMITED a company duly incorporated under the provisions of the Companies Act, 2013, having its registered office at Gurudwara Road, Bhatta Bazar, Purnia-854301 Bihar, India (collectively, "GM(O)Pvt. Ltd", "Medbuzzy", "We", "Us", "Our" "Company") provide services to all individuals accessing or using our app, Medbuzzy and website (www.medbuzzy.com) (collectively "Platform") for any reason ("You", "Yours", "User") subject to the notices, terms, and conditions set forth in these Terms of Use ("Terms of Use", "Agreement", "Terms"), read with the Privacy Policy, Return Policy, Payment & Refunds Policy available here https://www.medbuzzy.com. GM(O)Pvt. Ltd and User are hereinafter individually referred to as the "Party" and collectively as the "Parties".
1.2 Agreement Scope
These Terms of Use together with below listed documents/policies (without limitation) available either at Platform or entered separately by the Company with You, as applicable, and all other notices, rules, guidelines with respect to Your use of the Platform, constitutes the entire agreement ("Agreement") between the Company and You:
- Privacy Policy;
- Return Policy; and
- Payment and Refund Policy.
1.3 Platform Operation
The domain name www.medbuzzy.com, an internet-based portal, and "medbuzzy", a mobile application, is run, operated, and maintained by GM(O)Pvt. Ltd may assign, transfer, and subcontract its rights and/or obligations under these Terms of Use to any third party, as it may deem fit, and you shall continue to be bound by these Terms of Use in the event of such assignment, transfer, or subcontracting.
1.4 Compliance and Jurisdiction
Our Platform is operated, and services are provided in compliance with the laws in India and GM(O)Pvt. Ltd shall not be liable to provide any Services availed by you in locations outside India. If you access our services from locations outside India, you do so at your own risk and you are solely liable for compliance with applicable local laws. The User agrees to use the service to authorize an individual and get the services from the third party on his/her behalf. Where you use any third-party website or the services of any third party, you may be subject to alternative or additional Terms of Use of use and privacy policies of the respective third party/s.
Agreement Acceptance: Any accessing or browsing of the Platform and using the Services (as defined in these Terms of Use) indicates your Agreement to all the Terms of Use in this Agreement. If you disagree with any part of the Terms of Use, then you may discontinue access or use of the Platform.
2. Eligibility
Requirements for using our platform
When You use the Platform, You represent that You meet the following primary eligibility criteria:
Age Requirements
- You are at least 18 years old or accessing the Platform under the supervision of a parent or guardian, who in such a case will be deemed as the recipient/end-user of the Services for the purpose of these Terms of Use.
- If Your age is below that of 18 years, your parents or legal guardians can transact on behalf of You if they are registered users.
- You are prohibited from purchasing any material the sale or purchase of which to/by minors is prohibited and which is for consumption by adults only.
- GM(O)Pvt. Ltd reserves the right to terminate your membership and/or refuse to provide You with access to the Platform if GM(O)Pvt. Ltd discovers that You are under the age of 18 years.
Legal Competency
- You are legally competent to contract, and otherwise competent to receive the Services.
- Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents, etc. are not eligible to use the Platform.
- You have not been previously suspended or removed by GM(O)Pvt. Ltd or disqualified for any other reason, from availing the Services.
Account Requirements
- Your registered id can only be utilized by You wherein Your details have been provided and We do not permit multiple persons to share a single login/registration id.
- Organizations, companies, and businesses may not become registered Users on the Platform or use the Platform through individual Users.
- You agree and acknowledge that You shall (i) create only 1 (one) account; (ii) provide accurate, truthful, current, and complete information when creating your account and in all Your dealings through the Platform; (iii) maintain and promptly update your account information; (iv) maintain the security of Your account by not sharing Your password with others and restricting access to Your account and Your computer; (v) promptly notify GM(O)Pvt. Ltd if You discover or otherwise suspect any security breaches relating to the Platform; and (vi) take responsibility for all the activities that occur under Your account and accept all risk of unauthorized access.
Platform Access Rights
- We reserve our rights to refuse access to use the Services offered at the Platform to new Users or to terminate access granted to existing Users at any time without assigning any reasons for doing so and you shall have no right to object to the same.
- We at Our discretion, reserve the right to permanently or temporarily suspend Users, to bar their use and access of the Platform, at any time while We investigate complaints or alleged violations of these Terms of Use or any Services, or for any other reason.
3. Our Services
Healthcare services we provide
Through the Platform, We provide You with the following services ("Services"):
a. Creating and maintaining user accounts
Users need to register on the Platform in order to use the Platform or the Services provided through the Platform. In order to register, You have to provide certain personal details including but not limited to Your name, phone number, email address, birth date, gender, etc.
b. Scheduling an appointment for medical consultation
Medical Consultation Booking
You can book an appointment for a medical consultation with a healthcare or wellness service provider/doctor/physician listed on the Platform. Medical consultations on the Platform shall be available for multi specialties.
Appointment Management
You will receive a confirmation of appointment for medical consultation on the Platform and/or via SMS and/or email / online communication messaging services. We reserve the right to reschedule or cancel an appointment without any prior notice. The time provided for a consultation to you is indicative and actual consultation time may change depending on the consulting HSP's discretion or other circumstances, for which You shall be accordingly communicated.
You agree that there might be technological/logistic/unforeseen circumstances that might lead to delay or cancellation of the consultation for which appropriate resolution either as rescheduling/ refund shall be provided. For any support related to issue/s faced by You pre/during / post consultation, You can reach Us through various channels as set out on the Platform or the detail as set out in Section 12.8 of this Terms of Use, and Our team shall help You for the same.
Cancellation Policy: Consultations can be booked, rescheduled, or cancelled free of cost up to 3 (Three) hours prior to the scheduled /booked appointment time.
4. Your Use of the Platform
Conditions and limitations for platform use
As an end-user and recipient of Services, when You use the Platform, You agree to the following conditions of use:
A. Due diligence conditions
- You are solely responsible for the medical, health, and personal information you provide on the Platform, and You are requested to use Your discretion in providing such information.
- The advice or the Services provided by the HSP will depend upon the information You provide on the Platform. You will provide accurate and complete information everywhere on the Platform, based on which You will receive the Services.
- You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you.
- We reserve Our rights to refuse Service or terminate accounts at Our discretion, if we believe that You have violated or are likely to violate applicable law or these Terms of Use.
B. Scope of Services
- The Services availed by You from a HSP via the Platform are an arrangement between You and the HSP You select. The Platform only facilitates connections between You and the HSP and bears no responsibility for the outcome of any such medical consultation or other Services obtained by You.
- We shall not be liable for deficiency or shortfall in Services/ misdiagnosis / faulty judgment/interpretation error/perception error / adverse events/inefficacy of prescribed treatment or advice or investigation reports/validity of the advice or prescription or investigation reports provided by the HSP / unavailability of the recommended or prescribed treatment or medication under any condition or circumstances. Users are advised to use their discretion for following the advice obtained post-medical consultation with HSP via the Platform or post Services.
- We only facilitate the connections between You and the HSP established through the Platform and does not in any way facilitate, encourage, permit, or require you to contact the HSP outside the Platform. Any contact between You and the HSP through the Platform, will be subject to these Terms of Use.
- You may view and access the content available on the Platform solely for the purposes of availing the Services, and only as per these Terms of Use. You shall not modify any content on the Platform or reproduce, display, publicly perform, distribute, or otherwise use such content in any way for any public or commercial purpose or for personal gain.
C. Prohibitions
- You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit the Platform or any portion of it unless expressly permitted by GM(O)PVT. LTD in writing.
- You may not make any commercial use of any of the information provided on the Platform.
- You may not impersonate any person or entity, or falsely state or otherwise misrepresent your identity, age or affiliation with any person or entity.
- You may not upload any content prohibited under applicable law, and/or designated as "Prohibited Content" under Section 5.
- You may not contact or make any attempt to contact the concerned HSP for a consultation, follow up to a prior medical consultation or for any other reason outside the Platform via email, SMS, messaging services or any other mode of communication outside the authorized channels.
- You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms or any related order for Products to any third party, unless agreed upon in writing by GM(O)PVT. LTD.
5. Prohibited Content
Content restrictions and community guidelines
You shall not upload to, distribute, or otherwise publish through the Platform, the following Prohibited Content, which includes any content, information, or other material that:
Ownership & Rights Violations
- belongs to another person and which you do not own the rights to;
- infringes any patent, trademark, copyright, or other proprietary rights;
- contains software viruses or any other computer code and malicious programs;
- File or program designed to interrupt, destroy or limit the functionality of any computer resource;
Harmful Content
- is harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, invasive of another's privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, or otherwise inconsistent with or contrary to the laws in force;
- harm minors in any way;
- communicates any information which is grossly offensive or menacing in nature;
Discriminatory Content
- is hateful, racially or ethnically objectionable, disparaging of any person;
- threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or public order, promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
- incites any offence or prevents investigation of any offence or insults any other nation;
Legal Violations
- violates any law in India for the time being in force;
- deceives or misleads the addressee about the origin of your message and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
- is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;
Additional Restrictions
- relates to or seems to encourage money laundering or gambling,
- impersonates another person;
- contains software viruses or any other computer code and malicious programs;
- File or program designed to interrupt, destroy or limit the functionality of any computer resource;
- is abusive or inappropriate to the HSP conducting your medical consultation or any employees, consultants or technicians of GM(O)PVT. LTD or any other Apollo group company or affiliate who you may interact with for availing Services; and
- is not relating to the medical consultation or relating to any of the services you avail from us.
Enforcement: You also understand and acknowledge that if you fail to adhere to the above, we have the right to remove such information and/or immediately terminate your access to the Services and/or to the Platform.
6. Indemnity
User responsibilities and indemnification terms
You agree and undertake to indemnify and keep indemnified GM(O)Pvt. Ltd, its affiliates, and any Apollo group companies, the concerned HSP, representatives, and each of their respective directors, officers or employees ("Indemnified Persons") and us for any losses, costs, charges, and expenses including reasonable attorney fees that the concerned Indemnified Persons may suffer on account of:
a. Service Related Issues
Deficiency or shortfall in Services/misdiagnosis / faulty judgment/interpretation errors/perception error arising from:
- your failure to provide correct and/or complete clinical information/history about the patient in a timely and clinically appropriate manner; or
- suppression of material facts; or your failure to provide relevant clinical information about the patient; or
- misinterpretation of the advice/prescription/diagnosis/investigation report by you; or
- failure to follow doctor's advice/prescription by you; or
- failure to follow instructions of the HSP in respect of the Services or medical procedures prescribed by the HSP by you;
b. Payment Related Issues
- incorrect or inaccurate credit/debit card details provided by you; or
- using a credit/debit card which is not lawfully owned by you; or
c. Account Security
you permitting a third party to use your password or other means to access your account.
7. Limitation of Liability
Our liability limitations and disclaimers
By using our Services, you confirm that You understand and agree to the following:
a. Service Provider Distinction
The Services availed by you from an HSP via the Platform are provided to You by the HSP you select, and not by GM(O)Pvt. Ltd. The limitation of liability specified in this section also applies to any Services availed by You from any third-party seller of services listed on the Platform.
b. Platform Role
The Platform only facilitates communications between You and the HSP and as such GM(O)PVT. LTD bears no responsibility for the quality and outcome of any such Services obtained by You from the respective HSP, to the extent permitted by applicable law.
c. Medical Services Disclaimer
GM(O)PVT. LTD itself does not provide any medical consultation or diagnostic services. If You receive any medical advice/investigation reports from an HSP you have contacted through the Platform, You are responsible for assessing such advice, and reports the consequences of acting on such advice or reports, and all post-consultation follow-up action, including following the HSP's instructions. In the event that GM(O)PVT. LTD markets or promotes any Services to You, please note that such Services will be provided by the relevant HSP, and You are responsible for undertaking an assessment regarding the suitability of such Services and such HSPs for Your purposes. Marketing or promotion of Services should be considered as being for informational purposes only, and does not constitute expert advice on the suitability of such services for Your specific healthcare needs.
d. Consultation Limitations
The Services provided through the Platform is not intended in any way to be a substitute for face to-face consultation with a doctor. GM(O)PVT. LTD advices the Users to make an independent assessment in respect of its accuracy or usefulness and suitability prior to making any decision in reliance hereof.
e. Damages Limitation
To the extent permitted by applicable law, GM(O)PVT. LTD or its affiliates or any Apollo group companies will not be liable to You for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages arising out of or relating to: (i) these Terms of Use and Privacy Policy; (ii) Your use or inability to use the Platform; (iii) Your use or inability to use the AI assistant (iv) Your use of any third party services including Services provided by any HSP you contacted through the Platform.
This section shall survive the termination of this Agreement and the termination of Your use of our Services or the Platform.
8. Modification of the Platform
Our rights to modify or discontinue services
The Company reserves the right to modify or discontinue, temporarily or permanently, the Platform or any features or portions thereof without prior notice. The Users or any other Parties agree that the Company will not be liable for any modification, suspension or discontinuance of the Platform or any other part thereof.
9. Data & Information Policy
Data privacy and account management
9.1 Privacy Rights
We respect your right to privacy in respect of any personal information provided to us for the purposes of availing our Services. To see how we collect and use your personal information, please see our Privacy Policy available at https://www.medbuzzy.com/privacy.
9.2 Account Deletion
Users have the right to delete their GM(O)PVT. LTD account and personal information at any time, in line with GM(O)PVT. LTD's commitment to data privacy and applicable laws. GM(O)PVT. LTD will delete the user's data, and no further communications will be sent. Deletion an account is permanent action and cannot be reversed. In case you want to use our Services again, you will need to create a new account which will have no previous order history.
Account Deletion Steps:
"Go to My Account > Help/Need Help > Account & Health Records > I want to delete my account > My Issue is still not resolved > type "Delete my account" > raise an enquiry".
10. Intellectual Property and Ownership
Rights and ownership of intellectual property
10.1 Company IP Rights
All Confidential Information, including the inherent intellectual properties ("IP") which has been developed by GM(O)PVT. LTD or its affiliates or by third parties under contract to GM(O)PVT. LTD to develop same or which has been purchased by or licensed to GM(O)PVT. LTD, remains the sole and exclusive property of GM(O)PVT. LTD.
10.2 User IP Obligations
You shall be bound by the following obligations with respect to ownership of Intellectual Properties:
(i) All works materials, software, documentation, methods, apparatus, systems and the like prepared, developed, conceived, or delivered as part of or in connection with the Services and all tangible embodiments thereof, shall be considered IP for any use of Our Platform under this Agreement.
(ii) GM(O)PVT. LTD shall have exclusive title and ownership rights, including all intellectual property rights, throughout the world in all Services. To the extent that exclusive title and/or ownership rights may not originally vest in GM(O)PVT. LTD as contemplated herein, You hereby irrevocably assigns all right, title, and interest, including intellectual property and ownership rights, in the Services, medical records, and information to GM(O)PVT. LTD, and shall cause Your representatives to irrevocably assign to GM(O)PVT. LTD all such rights in the IP.
(iii) All uses of any trademarks, service marks, and trade names in the Services or in the performance of the Services, and the goodwill associated therewith, whether by You or third parties, inures and shall inure to the benefit of GM(O)PVT. LTD.
(iv) You agree not to circumvent, disable or otherwise interfere with security-related features of the Platform or features that prevent or restrict use or copying of any materials or enforce limitations on use of the Platform or the materials therein. The materials on the Platform or otherwise may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means.
(v) No use of these may be made without the prior written authorization of GM(O)PVT. LTD.
11. Other Conditions
Payment policies, AI assistant terms, and information accuracy
11.1 Payment and Refund
Please note that your payments are processed in accordance with applicable laws as amended from time to time and You may refer to our Payment and Refunds Policy for details, and such policy available at https://www.medbuzzy.com/refund-policy
11.2 AI Assistant
We use an AI Assistant to guide patients seeking medical help or treatment from the Platform. This AI Assistant's primary purpose is to allow users to book appointments by letting them enter their symptoms, medical conditions, or treatment that they are seeking to consult with an HSP. Further the AI tools developed and provided by GM(O)PVT. LTD are intended to support licensed HSP by offering diagnostic assistance, data analysis, and treatment recommendations of the case which they have full control over to use or discard based on their own assessment. These tools are designed to complement but not replace, the expertise, skill, knowledge, and judgment of HSP.
You understand that:
- You shall never use the AI assistant in a medical or psychiatric emergency;
- In case of an emergency, you should dial 112 or visit nearest Hospitals;
- You can use this Platform on behalf of other users (third parties) only if you are a legal guardian of such persons, meaning that you have the legal authority to care for the personal and property interests of such persons; and
- No content on the Platform, is or should be considered, or used as a substitute for, medical advice, care, diagnosis, or treatment.
Patient Support Escalation
The User may be directed to chat or call with our patient support team, in certain cases which include but are not limited to the following:
- Uncertain outcome from the AI assistant;
- Change in the schedule of appointments;
- Incomplete appointment booking;
- Any other case as deemed appropriate by GM(O)PVT. LTD.
11.3 Accuracy of Information Displayed
i. The AI algorithms are based on current medical research, data, and methodologies. However, due to the complexity of medical science and variability in individual cases, the outcomes generated by these tools may vary and are subject to inaccuracies.
ii. GM(O)PVT. LTD does not guarantee the precision, completeness, or usefulness of the information provided by the AI tools. Further the AI tools are not designed to replace professional(s) medical judgment and this may be used as one of multiple sources of information in the clinical decision-making process, you are advised to consult the HSP.
iii. We have made every effort to display, as accurately as possible, the information provided by the relevant third parties including HSPs. However, we do not undertake any liability in respect of such information and or with respect to any other information in regard to which you are capable of conducting Your own due diligence to ascertain accuracy.
iv. By using the AI tools provided by GM(O)PVT. LTD, you acknowledge that you have read, understood, and agreed to this disclaimer. You accept that these tools are designed to assist, not replace, clinical judgment and that GM(O)PVT. LTD is not liable for any decisions made based on the use of these tools
12. Miscellaneous
Legal provisions and dispute resolution
12.1 Third-Party Links and Resources
a. Where the Platform contains links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third-party sites), these links are provided for your information only. We have no control over the contents of those websites/platforms (including without limitation APL Platforms) or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
b. GM(O)PVT. LTD is neither guaranteeing nor making any representation with respect to the goods or services made available or sold by such third-party. GM(O)PVT. LTD does not provide any warranty or recommendation in relation to the products and/or services made available to you by such third parties during your access or use of such third-party website/platform including in relation to delivery, services, suitability, merchantability, reliability, availability or quality of the products and/or services.
c. You shall not hold GM(O)PVT. LTD, its group entities, affiliates, or their respective directors, officers, employees, agents, and/or vendors responsible or liable for any actions, claims, demands, losses, damages, personal injury, costs, charges, and expenses which you claim to have suffered, sustained or incurred, or claim to suffer, sustain or incur, directly or indirectly, on account of your use or access of third party website/platform.
d. GM(O)PVT. LTD is not a party to any contractual arrangements entered into between you and the third-party website/platform. We are not the agent of the third party and such third-party website/platform is governed exclusively by its respective policies over which GM(O)PVT. LTD has no control.
e. The use of such a link to visit the third-party website/platform implies full acceptance of these Terms of Use. GM(O)PVT. LTD shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content available on or through any such third-party linked website, including without limitation any form of transmission received from any third party website (including without limitation APL) or its server.
12.2 Amendments
We may from time to time update or revise these Terms of Use. Every time you wish to use the Platform, please check the relevant Terms of Use, Privacy Policy, Return Policy and Payment & Refund Policy to ensure you understand the terms that apply at that time.
12.3 Force Majeure
We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under any contract when caused by events that are beyond our reasonable control ("Force Majeure"). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
- Strike, lockout or other forms of protest
- Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.
- Inability to use public or private transportation and telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority including any judicial determination.
Our obligations deriving from any contracts should be considered suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfill these obligations by an amount of time we shall communicate to you, not being less than the time that the situation of Force Majeure lasted.
12.4 Termination
12.4.1 We may terminate this arrangement at any time, with or without cause. If you wish to terminate this arrangement, you may do so at any time by discontinuing your access or use of this Platform.
12.4.2 We reserve the right to refuse the use of Services immediately in case your conduct is deemed by us to be in contravention of applicable acts, laws, rules, and regulations or these Terms of Use or considered to be unethical/immoral; and
12.4.3 For change in law specifically, we reserve our rights to suspend our obligations under any contract indefinitely, and/or provide Services under revised Terms of Use.
12.5 Applicable Laws, Jurisdiction, and Dispute Resolution
12.5.1 The use of our Platform shall be governed by the laws applicable in India, without reference to the conflict of laws principles. Any dispute relating to the use of our Services shall be subject to the exclusive jurisdiction of the courts at Chennai, Tamil Nadu, India; and
12.5.2 If any dispute, difference, or claim arises between Us and You in connection with this Terms of Use or the validity, interpretation, implementation, or alleged breach of this Agreement or anything is done, omitted to be done pursuant to this Terms of Use, You shall first endeavor to resolve the same through conciliation and negotiation. However, if the dispute is not resolved through conciliation and negotiation within 30 days after the commencement of such conciliation or within such period mutually agreed in writing, then We may refer the dispute for resolution by arbitration under the Indian Arbitration and Conciliation Act, 1996 as amended from time to time ("the Act") by a sole arbitrator to be appointed mutually by the Parties. In the event the Parties fail to agree on a sole arbitrator, a sole arbitrator shall be appointed in accordance with the Act. The seat and venue of arbitration will be in Chennai, Tamil Nadu. The Arbitration shall be conducted in the English language.
12.6 Severability
If, for any reason, a court of competent jurisdiction finds any provision of these Terms, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the Parties as reflected by that provision, and the remainder of the Terms shall continue in full force and effect.
12.7 Waiver
No provision of these Terms of Use shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by GM(O)PVT. LTD. Any consent by GM(O)PVT. LTD to, or a waiver by GM(O)PVT. LTD of any breach by Other Parties, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach
12.8 Contact Us and Grievance Redressal Mechanism
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 as amended from the time to time, the Company has designated a Grievance Officer who will be responsible for the Users grievance redressal. Please refer to the Contact & Grievance Redressal section above for complete details on how to reach our designated officers.
Contact & Grievance Redressal
How to reach us for support and grievances
Grievance Officer
Ms. Sonali Dhakre
Doctor Consultation Bookings
Grievance-cum-Nodal Officer
Mr. Jehan Jit Singh
Consumer Protection Act Compliance
Response Timeline
- Acknowledgment: 48 hours
- Resolution: 1 month
Tracking System
Each User who has filed a complaint with the Grievance Officer shall receive a ticket number for tracking the status of their complaint. The Grievance Officer will undertake best endeavors to redress the grievance of the User expeditiously but in any case, grievances will be addressed within 1 (one) month from the date of receipt of the grievance.
Legal Framework
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 as amended from the time to time, the Company has designated a Grievance Officer who will be responsible for the Users grievance redressal. The Company has appointed a resident nodal person ("Grievance-cum-Nodal Officer") who shall be responsible for ensuring compliance with the provisions of the Consumer Protection Act, 2019 and the rules made thereunder.